April A-to-Z: A Celebration of
the Automobile! (If You’re the Devil)
When I was
about nineteen and working an entry-level bank job for about 20K per year, I
took my first car – a little Toyota Tercel into a Speedy Muffler King shop on
my lunch break and reported a squeal which I thought must have been a
brake-wear indicator. The slithery, slimy, kitten-eating cretin of a mechanic
told me that indeed that was so and I needed new pads, rotors, shoes and drums
immediately and to the tune of $1200.00 which was an unfathomable sum to me way
back then.
I told him I
didn’t have that kind of money on hand and needed to get back to work but that
I would soon return. He claimed the car was unsafe to drive and had to stay
until repaired. Being precociously skilled at diplomacy I talked him out of my
car and fled the place like Luke-and-friends fleeing the Death Star in a
squealing Millennium Falcon.
Shortly
after I took the little Tercel
(everyone always asked me, How’s your
little Tercel! To which I finally started replying, It’s the same size as every other Tercel) – sorry. I took it to a
little independent garage near my home which I’d never been to before. I think
his name was Tony. Or maybe Mario. He gave it a good inspection, fixed the
squeal which required no new parts after all, and told me that all the brake
components were in such good condition that he would be happy to sign an
affidavit guaranteeing that all my brake parts would last at least another year
– in case I wished to pursue legal action against the Speedy Muffler King of
Crap.
I was wildly
angry at the time that this soulless bastard had tried to criminally steal from
me and make a disaster of my finances. I went to the Better Business Bureau and there learned that it takes a
gargantuan effort to achieve any kind of truth or justice through the Better
Business Bureaucracy and that I didn’t have what it takes.
Tony-Mario
meanwhile had won my loyalty and I only took my car to him for the next year or
two.
But I
couldn’t help but notice that every time I went to Tony-Mario the bills grew
gradually higher.
In the
decades since I have noticed a rather consistent and interesting pattern. The
newer I am to a garage the less my repairs cost and the longer I stay with
someone the higher they grow. I have theorized that garages have a general
strategy of sucking in loyalty by treating new customers with honesty and then
gradually juicing you like a poor defenceless lemon the longer you are lulled
into their warm sticky embrace.
A year ago I
bought a 2002 Saturn, old but safetied by the selling garage – for $2000.00. I
mentioned that I could hear a ticking kind of rattle during the test drive –
coming from the front passenger wheel. They assured me it was nothing. I was so
desperate for a car, so broke and barely employed at the time, that this deal
was a major score and I was cornered into optimism.
The noise
grew though, with time, until it could no longer be ignored. Knowing almost for
certain I had been fudged with, in terms of a questionable, likely unlawful
safety certificate, I took it back to the same place where the head dude, a
young fellow whose personality positively dripped with venom, told me I needed
new bearings on both front wheels. Hoping he felt guilty and/or scared in
relation to the original deception, I hoped for a compensatory discount and
appeared to get one: two new sets of bearings of the finer quality for a
discounted price and no tax (and thus no receipt – wink-wink). Again I was
desperate and accordingly optimistic. I paid the $500.00 knowing almost for
certain I’d be getting the low-end parts instead from this lizard but satisfied
that our verbal chess match had gone as much in my favor as I dared hope.
A couple
months later at most, the noises came back and I took the beast to the garage
of my housemates’ preference and there learned that I still urgently needed new
bearings on both front wheels; the passenger side most urgently, and that it
looked like someone had machined a “hub” in order to fit bearings onto my wheel
which neither looked new nor were the right size for my car! And thus I now
needed a new hub part as well.
So I paid yet again for new bearings on the
one side which I never should have needed in the first place and vowed to soon
return to deal with the driver’s side bearings. I then plotted how I would
return to the garage of origin and handcuff the slime ball to his hoist before
burning his oily mechanical lair to the ground. “I’ll tell you what, Officer!”
I would say. “Just let me stand here in the parking lot a little longer – until
his screams stop, before dragging me away to jail – and I’ll sign a full
confession! Deal?”
Since then a
third garage – one I have pretty good reason to trust due to family-friend
connections, indeed declared that I need bearings and on the driver’s side
only.
These kinds
of stories are everywhere. A friend when I was young was a mechanic and he told
me one day, very defensively, that he only cheated customers as much as every
other mechanic does and no more. I later stopped being his friend for several
good reasons.
For the
years that a pal of my stepdad’s took care of my cars – both sold them to me
and fixed them – I paid next to nothing each year in auto repairs. Many
problems were fixed without even needing new parts.
It’s pretty
clear to me that almost universally, garages and their mechanics cannot resist
the urge to cheat people for money. They have us at their mercy. I used to buy
my own brake parts for the Tercel and fix my own brakes in the driveway. And
with my uncle’s help and two years of high school auto shop learning, I even
performed my own engine work. Today cars are complex and computerized and we
are so dependent on mechanics that they are like evil wizards who will do with us
as they please.
I sometimes think
that if our society had any actual sane regard for truth and honesty that we would
legislate small arena-like garages where mechanics, like surgeons addressing interns,
would do all work transparently before our eyes and have to show us our damaged
parts in comparison to the new ones and demonstrate the need for replacement
and be obligated to answer any of our questions.
This
over-replacement of parts is no help to the environment obviously. And the
problem is further propagated by garages who give mechanics commission on
replacement parts. How messed up is that?
Here’s some
advice to consider: If you don’t have a mechanic you trust because either he’s
a blood relative or you’re sleeping with him, or else you know where he’s been
burying bodies – try going to a new garage every time and see how my Theory of
Customer Newness holds up!
And two:
Stay away from garages where there is little activity and they can always book
you right in, spur of the moment. Because if they’re not busy they’ve probably been
scaring customers away due to suspiciously high bills, and now being dormant,
are more desperate than ever to jack up imaginary repairs and part-replacement
needs.
Good luck.
It’s a jungle out there.